by Yogesh | Mar 28, 2020 | Uncategorized
What does getting back to work “safely” and with “empathy” actually mean? What do you need to consider when you think about the welfare of employees from a social and health perspective. How can you meet your employees where they are? Whatever steps you take there...
by Yogesh | Feb 29, 2020 | Uncategorized
One of the biggest mistakes organizations can make is to think having a great eCommerce Storefront with a robust SEO is an effective digital strategy. While their marketing team spends hours driving visitors to the site and nurturing them into leads, their sales team...
by Yogesh | Jan 30, 2020 | Uncategorized
When I think about an organizational Customer-Centric thinking to deliver delightful customer experiences, I try and use an analogy. And the analogy that I’d like to use is clothing and a department store / retailer. And you realize that in that retail store itself...
by Yogesh | Jan 26, 2020 | Uncategorized
Why is it that your most talented sales people do not always produce the greatest results and some of your least experienced sellers over-achieve? Traditional metrics on sales productivity only tell part of the story. Understanding the full picture requires...
by Yogesh | Oct 25, 2019 | Uncategorized
On average, it costs five to eight times more to acquire new customers than it does to keep current ones. That’s a significant investment that can have an enormous impact of any brand’s bottom line. Therefore, focusing on current customers and their satisfaction is...
by Yogesh | Mar 28, 2018 | Uncategorized
Making the professional switch to Salesforce may seem daunting, but it can be satisfying and lucrative. It’s not just a new technology, it’s a whole new ecosystem filled with thousands of solution options. Your choice may seem like a tough one, but look what...
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