Colorful commentary from our industry experts.
The term Digital Transformation defines a convergence of forces that take into account strategy, technology, culture, people, and processes. And when done properly, it helps strengthen company...
Digital-first customers use the Internet for everything—to learn, to create, to conduct business, to find news and information, to share, and to shop. And digital-first customers, like all of us,...
The speed of digital transformation can make it challenging to nail down what’s at stake in the process. Organizations need to better understand why they need to transform, where the company is...
The year 2020 has seen an unprecedented and rapid shift in emphasis towards enabling creativity, innovation and production led by technology, and this shift is transforming organizations of all...
MuleSoft has different subscription models and support levels. The base subscription includes: Two production vCores and four nonproduction vCores Two VPCs (Each VPC is associated with only one VPN....
The Custom Application alerts only work on CloudHub accounts that have an enterprise-version license. In trail versions or partner licenses, you can receive platform alerts but not Custom Application alerts. Anypoint Platform (Do not confuse with API Manager alerts) sends email alerts based on certain events.
The world is going through a rapid growth curve characterized by exponential technologies and changing customer expectations. This change is also accompanied by growing societal demands to “do no harm”. With these new realities, comes a general sense that companies have less room for error, and much more to lose. Never before has it been more important for companies to pursue a culture of quality.
Whether you’re an established enterprise or a newly-minted SME, getting yourself ready for digital transformation — a dizzying array of digital innovations, technologies, and services that will evolve business — will be an essential component of your business’ growth. Digital Transformation is the term of art we have been using over the past 10 years to describe the fundamental shifts in business coming from the rise of digital technology.
“Digital Transformation is less about technology and more about talent”. This is the conclusion from a May 2020 article of the same title in the Harvard Business Review. It makes a clear and compelling argument that ‘when leaders think about investing in technology, they should first think about investing in the people who can make that technology useful’. The concept seems fairly straightforward.
Archima Solutions has launched ArchiMeta Studio — the only definitive 360-degree view of Salesforce object schema on the market. Salesforce administrators, developers and data architects can use this tool to generate data dictionaries, consolidate or migrate orgs, and streamline overlapping scrum team development.
What does getting back to work “safely” and with “empathy” actually mean? What do you need to consider when you think about the welfare of employees from a social and health perspective. How can you meet your employees where they are? Whatever steps you take there will be a new spin on “Business as Usual” in a post COVID-19 era.
One of the biggest mistakes organizations can make is to think having a great eCommerce Storefront with a robust SEO is an effective digital strategy. While their marketing team spends hours driving visitors to the site and nurturing them into leads, their sales team spends hours collecting, qualifying, organizing and chasing those leads. That’s not a very efficient digital marketing strategy!
Building Organizational Customer-Centric Culture Beyond Customer Service to Drive Exceptional Experiences
When I think about an organizational Customer-Centric thinking to deliver delightful customer experiences, I try and use an analogy. And the analogy that I’d like to use is clothing and a department store / retailer. And you realize that in that retail store itself are a number of employees who are there trying to help you with their customer service.
Why is it that your most talented sales people do not always produce the greatest results and some of your least experienced sellers over-achieve? Traditional metrics on sales productivity only tell part of the story. Understanding the full picture requires evaluating your onboarding programs, enablement activities, technology, metrics, and the mindset of your selling organization.
On average, it costs five to eight times more to acquire new customers than it does to keep current ones. That’s a significant investment that can have an enormous impact of any brand’s bottom line. Therefore, focusing on current customers and their satisfaction is inherently imperative to customer loyalty, because statistics indicate that engaged customers spend on average 16% more.