Services Cloud
If you are not responding to customers in a timely manner on the channel of their choice, you will lose their loyalty. To remain competitive in today’s marketplace, organizations must align their processes to meet customers where they are and on the channel of their choice. Salesforce Service Cloud will reduce your service costs, decrease your service case resolution times, and ultimately improve your customer satisfaction. Archima provides a full portfolio of services utilizing best practices and a proven implementation methodology. Customers can either tailor their implementation with a customized deployment plan based on internal processes or utilize a proven industry-specific blueprint.
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